Frequently Asked Questions

Things you might want to know as a buyer

Buyer FAQ

Do you guarantee authenticity?

We stand firmly behind the authenticity of every product we sell, offering a lifetime authenticity guarantee. This commitment ensures that you can shop with complete confidence, knowing that each item has been thoroughly verified for authenticity by our team of experts.

More Details About Authenticity

What if i want more details about the product?

If you're seeking more details about any of our products, we highly recommend reaching out to us via our social media platforms for the quickest response. You can contact us on Instagram and WeChat, where our team is ready to assist you with additional detailed photos, videos, and even try-on photos for the product you're interested in. Our goal is to ensure you have all the information you need to make an informed decision about your purchase.

Do you offer layaway plans?

We offer an interest-free layaway plan up to 60 days with a non-refundable deposit on items over $500Cad.

Please contact us if you would like to purchase with layaway plan.

Do you offer free shipping?

Canadian Domestic Orders: We offer free shipping on all Canadian domestic orders with Canada Post.

United States Orders: Shipping costs between 80Cad depending on destination and package size. Orders are shipped with Canada Post / USPS / EMS.

How long does it take to ship?

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

Order Cut-off Time: 5 PM (GMT-05:00) EST

Order Handling Time: 1-3 Business days (Monday-Friday) 

Transit Time: 1-7 Business days ( Monday-Friday)  

Total delivery time: Estimated delivery time based on customer locationsAll destinations:2-10 business days

Is the package insured?

For enhanced security, all domestic packages are shipped with a signature requirement. Each shipment comes with a default insurance coverage of up to $100 in value. Should you require additional insurance, it is available for an extra fee.

What is the return policy?

Return & Refund Policy

At Lafayette Consignment, we want you to shop with confidence. Due to the nature of the consignment business, all sales are final and we do not accept returns or offer refunds, unless the item is found to be inauthentic.

We carefully inspect and authenticate every item we sell, and provide detailed descriptions and photos to help you make an informed purchase.

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