Frequently Asked Questions

Things you might want to know as a buyer

Buyer FAQ

Do you guarantee authenticity?

We stand firmly behind the authenticity of every product we sell, offering a lifetime authenticity guarantee. This commitment ensures that you can shop with complete confidence, knowing that each item has been thoroughly verified for authenticity by our team of experts.

More Details About Authenticity

What if I want more details about the product?

If you're seeking more details about any of our products, we highly recommend reaching out to us via our social media platforms for the quickest response. You can contact us on Instagram and WeChat, where our team is ready to assist you with additional detailed photos, videos, and even try-on photos for the product you're interested in. Our goal is to ensure you have all the information you need to make an informed decision about your purchase.

Do you offer layaway plans?

We offer an interest-free layaway plan up to 60 days with a non-refundable deposit on items over $500Cad.

Please contact us if you would like to purchase with layaway plan.

Shipping and Customs Duties

Canadian Domestic Orders: We offer free shipping on all Canadian domestic orders with Canada Post. All orders are shipping from Toronto, Ontario.

United States Orders: Shipping rates range from $40 to $80 CAD, depending on the exact destination and package size. Please note that customs, duties, and import taxes are not included in the shipping cost and are the responsibility of the buyer.

How long does it take to ship?

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

Order Cut-off Time: 5 PM (GMT-05:00) EST

Order Handling Time: 1-3 Business days (Monday-Friday) 

Transit Time: 1-7 Business days ( Monday-Friday)  

Total delivery time: Estimated delivery time based on customer locationsAll destinations:2-10 business days

Is the package insured?

For enhanced security, all domestic packages are shipped with a signature requirement. Each shipment comes with a default insurance coverage of up to $100 in value. Should you require additional insurance, it is available for an extra fee.

What is the return policy?

At Lafayette Consignment, your trust is our top priority. Due to the unique nature of the consignment business, all sales are final. We do not accept returns or issue refunds unless an item is proven to be inauthentic. To ensure you can shop with confidence, our team carefully inspects and authenticates every item, providing comprehensive descriptions and detailed photos so you know exactly what you are purchasing.

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