Frequently Asked Questions
Things you might want to know as a seller
Seller FAQ
What product and brand does Lafayette Consignment accept for consignment?
We accept : pre-owned and un-used luxury designer handbags, high-end watches, jewelleries, and small leather goods, and shoes. Brands like Hermes, Chanel, Louis Vuitton, Dior, Gucci, Fendi, Van Cleef & Arpels, Cartier and more!
We do not accept : Brands such as MK, Coach, MCM, Tory Burch, Tod's, Stella McCartney, and etc. Also shoes that have been worn are not accepted.
How long does it take to sell an item?
The selling time for items varies based on current trends, market conditions, style, and price. We've experienced sales as quickly as 1-2 days!
Our store has strong presence both online and offline. Your product will be promoted across various online platforms and also gain exposure in our physical showroom. Located above the Yonge and Sheppard subway station—a high-traffic area—our showroom ensures your product is seen by a broad audience.
Our standard consignment period is 90 days, but we offer flexibility for highly sought-after items.
Does Lafayette Consignment offer buyout or trade?
We offer buyout on certain models, we will provide you with a buyout quote if your item is eligible upon contact.
We currently do not offer trade options, but if your item is eligible for buyout you could use the buyout amount to shop like store credits.
How do you know if my item is authentic or not?
We have in-house authentication experts and we also partner with third party authentication providers to guarantee the authenticity of every item we sell. Here are more details about our authentication process.
We also offer authentication service, if you're interested, contact us.
How quickly can you pay?
Upon the sale of a product, we promptly notify sellers with updates every other Monday, covering any sales that occurred in the preceding 14 days. We are committed to ensuring a smooth and efficient payment process and offer a variety of payment methods, including e-transfer and cash, to accommodate the preferences of our sellers.
What happen if my item gets damaged or lost?
In the unlikely event that your product is lost while under our care, rest assured that our showroom and warehouse are fully insured, and you will be fully reimbursed based on the agreed amount in the consignment agreement. We prioritize the safety and security of all items entrusted to us and employ the utmost care in our day-to-day operations. We strive to handle each product with the highest level of care to prevent any damage during the handling process.
Things you might want to know as a buyer
Buyer FAQ
Do you guarantee authenticity?
We stand firmly behind the authenticity of every product we sell, offering a lifetime authenticity guarantee. This commitment ensures that you can shop with complete confidence, knowing that each item has been thoroughly verified for authenticity by our team of experts.
What if i want more details about the product?
If you're seeking more details about any of our products, we highly recommend reaching out to us via our social media platforms for the quickest response. You can contact us on Instagram and WeChat, where our team is ready to assist you with additional detailed photos, videos, and even try-on photos for the product you're interested in. Our goal is to ensure you have all the information you need to make an informed decision about your purchase.
Do you offer layaway plans?
We offer an interest-free layaway plan up to 60 days with a non-refundable deposit on items over $500Cad.
Please contact us if you would like to purchase with layaway plan.
Do you offer free shipping?
Canadian Domestic Orders: We offer free shipping on all Canadian domestic orders with Canada Post.
United States Orders: Shipping costs between $40-80Cad depending on destination and package size. Orders are shipped with Canada Post / USPS / EMS.
How long does it take to ship?
Upon receiving full payment, your order will be processed and prepared for shipment within 2 business days. For all Canadian domestic orders, we use Canada Post Expedited Parcel service, which includes a signature requirement for added security. You will be notified via email with a tracking number as soon as your item is dispatched, allowing you to monitor its journey to you.
Is the package insured?
For enhanced security, all domestic packages are shipped with a signature requirement. Each shipment comes with a default insurance coverage of up to $100 in value. Should you require additional insurance, it is available for an extra fee.
What is the return policy?
As a consignment store specializing in pre-owned goods, we strive to present our items accurately and transparently. Given the unique nature of our inventory, all items are sold as-is and all sales are considered final.
We understand the importance of making informed purchases and encourage our buyers to contact us for additional information, photos, or videos of any item of interest. This approach ensures there are no surprises with your purchase, allowing you to shop with confidence and satisfaction.